Privacy policy
What personal data we collect, why, and the choices you have.
Who we are
This website is operated by Faris Hobbies.
What we collect
- Order details — your name, e-mail address, mobile number and delivery address, the items you ordered and the amounts paid.
- Account details — if you create an account: your name, e-mail address, mobile number, saved addresses, wishlist and preferences.
- Messages — what you send us through the contact form.
- Technical data — the minimum needed to run the site securely (for example your IP address in server logs and the cookies described in our Cookie policy).
We do not receive or store your card number. Card payments are processed on the secure payment page of our payment provider, Network International.
Why we use it
- To process, deliver and support your orders, and to send you order updates.
- To answer your inquiries.
- To keep records required by UAE law, including tax records.
- To keep the website secure and prevent fraud.
- With your consent only: to measure how the website is used (Google Analytics) and to send you marketing e-mails.
Who we share it with
Only with the services needed to run the store: our payment provider, our delivery partners (name, phone and address for the delivery), our e-mail and hosting providers. We do not sell your personal data.
How long we keep it
Order and payment records are kept for at least five years, as UAE tax rules require. Account data is kept while your account is open. Contact messages are kept as long as needed to answer them and for our records.
Your choices
You can view and update your account details, change your marketing preference or delete your account from your account page at any time. Deleting your account keeps the orders we are legally required to retain, without linking them to an account. For any other request, contact us.
Changes
We may update this policy. The date at the top of this page shows when it last changed.
Questions about this page?
Our team will explain anything that is unclear.