Shipping and returns

Where we deliver

We deliver to all seven emirates of the UAE. We do not ship outside the UAE.

Delivery fees and times

• A flat delivery fee applies per emirate; it is shown at checkout before you pay. Delivery is free when your order total after discounts reaches ⁨AED 300⁩.
• The estimated delivery time for your emirate is shown at checkout. The estimate starts when your order is dispatched.
• Every shipment has a tracking number. We send it to you by e-mail when your order ships, and you can follow it on our Track an order page.

Returns

• You can return an item within ⁨7⁩ days of delivery if it is unused, complete and in its original packaging.
• To start a return, contact us with your order number. We will confirm how to send the item back.
• Once we receive and check the item, we refund the price of the returned item to your original payment method. Card refunds can take a few business days to appear on your statement.
• Delivery fees are refunded only when the item was faulty or we sent the wrong item.

Faulty or wrong items

If an item arrives damaged, faulty or not as ordered, contact us as soon as possible with your order number and a photo. We will replace it or refund it in full, including delivery.